Payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
We offer $10 flat fee shipping to Canada and the United States from our Toronto studio. This includes a gift-wrapped, securely shipped purchase via Canada Post Expedited Parcel with a tracking number and $100 insurance included. No additional shipping is charged for multiple purchases within the same order. Shipping times vary based on region but we generally find this service to be reliable and fast. Please allow 3 business days before shipping for your order to be completed. If you are located outside of North America please contact us to create a listing with custom shipping for you.
If you reside in Canada you will be charged the appropriate provincial sales tax for your purchase upon checkout. Purchases from the United States will not be charged tax; however, American customers are responsible for any import duties levied by their respective state.
We do our very best to ensure high quality products and customer satisfaction. If your piece arrives damaged in some way, or if you received the piece as a gift and wish to exchange it, please contact us within 14 days of receiving the order and we will replace the broken piece via mail or issue a store credit for a gift exchange once the gift is returned safely to us.
Please read the size specifications in the product description for bracelets and necklaces to ensure a proper fit. We are happy to customize your length for a $10 fee. Please contact us before purchasing to provide measurments and receive a custom listing.
Sterling silver and 14 karat gold are durable precious metals but not indestructable so we don't reccommend wearing your jewelry in the shower, when swimming or exercising. Over time, your piece may get darker in some spots and lighter in others, which will add to the character and (hopefully) make you love it even more. To prevent this from happening, simply wipe your jewelry with any soft fabric when removing it, then store it in the pouch provided.